If you want to exchange or return your order, no matter what the reason, we are here to help! The Consumer Code states that exchanges and returns can be made within 7 days after purchase in case of withdrawal. Please note, however, the exceptions to our exchange and return policy:

  • Below are some examples of the most common exceptions:
  • Discounted items are for final sale and are not eligible for exchanges or returns;
  • Returned items must contain the label and be returned in the original packaging;
  • Returned items should not have visible signs of wear or tear.

For most products purchased online, you have a legal right to change your mind within 14 days of the date you receive the Products and receive a refund. However, please note that you cannot change your mind about Products that are made to your specifications or that are clearly personalized (Paragraph 3, regulation 28 (1) (b), 2013 Consumer Contract Regulations, in short, it deals with the core of our studies. Except for the types of contract that do not, as a rule, include the right of repentance:

 

"... 3. Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal provided for in paragraph 1 in contracts:

 

- the supply of goods made to consumer specifications or manifestly personalized or which, by their nature, cannot be returned or are likely to deteriorate or perish quickly,

 

To start an exchange or return due to a damaged product, follow these steps:

 

Your steps should be explained clearly, with links to relevant pages, such as your online portal.

 

  • Log in to our online returns portal using your email and order number;
  • Choose the products in your order that you want to return or exchange;
  • Print the prepaid shipping label that you will receive by email;
  • Return all items to us using the label provided.
  • Additional Information:

 

Here are suggestions for additional information you may want to use:

 

  • How long it takes you to receive a refund, new product or store credit;
  • Shipping fees that the customer will have to pay;
  • Return fees for new stock that the customer will have to pay;
  • How to treat lost or damaged return items;
  • Contact information for your company, if the customer has other questions.