If you want to exchange or return your order, no matter what the reason, we are here to help! The Consumer Code states that exchanges and returns can be made within 7 days after purchase in case of withdrawal. Please note, however, the exceptions to our exchange and return policy:
For most products purchased online, you have a legal right to change your mind within 14 days of the date you receive the Products and receive a refund. However, please note that you cannot change your mind about Products that are made to your specifications or that are clearly personalized (Paragraph 3, regulation 28 (1) (b), 2013 Consumer Contract Regulations, in short, it deals with the core of our studies. Except for the types of contract that do not, as a rule, include the right of repentance:
"... 3. Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal provided for in paragraph 1 in contracts:
- the supply of goods made to consumer specifications or manifestly personalized or which, by their nature, cannot be returned or are likely to deteriorate or perish quickly,
To start an exchange or return due to a damaged product, follow these steps: